Emergency Call Taker: First-Response Communications

Regional 911 Intake Solutions; Lawn (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Lawn, PA seeks a qualified Call Taker to support emergency response. You will handle calls, verify locations, and document critical information for dispatch teams.

The role requires strong listening and typing skills, clear verbal communication, and the ability to follow step-by-step procedures. Training and certifications will be provided as part of the appointment.

Qualifications

• Requires high school diploma or equivalent.
• Experience in customer service or public safety is helpful.
• Ability to follow structured procedures and complete assessments as determined by the agency.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training scope.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Call/dispath software

Job description

Regional 911 Intake Solutions in Lawn, PA seeks a qualified Call Taker to support emergency response. You will handle calls, verify locations, and document critical information for dispatch teams.

The role requires strong listening and typing skills, clear verbal communication, and the ability to follow step-by-step procedures. Training and certifications will be provided as part of the appointment.