Critical 911 Call Taker: Respond & Dispatch Support

Regional 911 Intake Solutions; Taylor (Lackawanna County); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Taylor, PA to handle emergency and non-emergency lines with precision. You will verify locations, document details, and relay information to dispatch teams while maintaining calm under pressure.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and shift flexibility are part of the role, with potential 24/7 scheduling

Qualifications

• Strong listening and comprehension abilities.
• Accurate typing and data entry skills.
• Clear verbal communication under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Taylor, PA to handle emergency and non-emergency lines with precision. You will verify locations, document details, and relay information to dispatch teams while maintaining calm under pressure.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and shift flexibility are part of the role, with potential 24/7 scheduling