Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Windber (PA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certifications

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Windber, PA. The role involves handling emergency and nonemergency calls, confirming locations, and recording details into dispatch systems.

You will work within a structured process to determine urgency and provide pre-arrival guidance as authorized during training. Applicants typically have a high school diploma or equivalent and strong listening and typing skills, plus clear verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training and certification when appropriate.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Windber, PA. The role involves handling emergency and nonemergency calls, confirming locations, and recording details into dispatch systems.

You will work within a structured process to determine urgency and provide pre-arrival guidance as authorized during training. Applicants typically have a high school diploma or equivalent and strong listening and typing skills, plus clear verbal communication.