911 Call Taker: Critical Public Safety Support

Regional 911 Intake Solutions; Prospect (Butler County); Presencial; USD 35 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Resumo da oferta

Regional 911 Intake Solutions in Prospect, PA is seeking qualified 911 Call Takers to support emergency communications. You will listen to callers, ask targeted questions, confirm locations, and document critical information for responders.

Training and certification are provided, with the potential for shift work including nights and weekends. Successful candidates typically have a high school diploma or equivalent and may benefit from prior customer service or dispatch exposure.

Qualificações

• High school diploma or equivalent required.
• Previous customer service or call-center experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Conhecimentos

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Formação académica

High school diploma or equivalent

Ferramentas

Dispatch software

Descrição da oferta de emprego

Regional 911 Intake Solutions in Prospect, PA is seeking qualified 911 Call Takers to support emergency communications. You will listen to callers, ask targeted questions, confirm locations, and document critical information for responders.

Training and certification are provided, with the potential for shift work including nights and weekends. Successful candidates typically have a high school diploma or equivalent and may benefit from prior customer service or dispatch exposure.