24/7 Emergency Call Taker – Start a Critical Dispatch Career

Regional 911 Intake Solutions; Coal City (IL); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Résumé du poste

Regional 911 Intake Solutions in Coal City, IL seeks reliable Call Takers to handle incoming emergency calls, verify locations, and enter details into dispatch systems. Training and certifications are provided, with shift options to cover 24/7 operations.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Previous public safety or customer service experience is helpful but not always required.

Qualifications

• High school diploma or equivalent required; some vacancies may accept without dispatch experience.
• Strong listening, typing, and clear verbal communication are essential.
• Ability to follow structured procedures and assessments is required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certifications.

Connaissances

Listening

Typing

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Computer systems

Description du poste

Regional 911 Intake Solutions in Coal City, IL seeks reliable Call Takers to handle incoming emergency calls, verify locations, and enter details into dispatch systems. Training and certifications are provided, with shift options to cover 24/7 operations.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Previous public safety or customer service experience is helpful but not always required.