911 Emergency Call Taker & Dispatcher

Regional 911 Intake Solutions; Shipman (IL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Regional 911 Intake Solutions in Shipman, IL seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls. You will verify incident locations, collect caller data, and document details into dispatch software while following established protocols.

The role requires strong listening, typing accuracy, and clear communication. Prior customer service or public safety experience is helpful. Training will prepare you for certifications and on-call scheduling.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Public safety awareness

Education

High School Diploma/GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Shipman, IL seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls. You will verify incident locations, collect caller data, and document details into dispatch software while following established protocols.

The role requires strong listening, typing accuracy, and clear communication. Prior customer service or public safety experience is helpful. Training will prepare you for certifications and on-call scheduling.