Emergency Call Taker & Dispatch Specialist

National Public Safety Careers; Blacklick (OH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Takers in Blacklick, OH to handle emergency and nonemergency calls. You will verify locations, collect caller details, and relay information to dispatch teams while following established scripts and procedures.

Ideal candidates have strong listening skills, precise typing, and clear verbal communication. Training, background checks, and ongoing certifications are part of the role, with shifts potentially including nights and weekends.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures; assessments determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Identify nature and urgency of the situation using approved questions.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential information and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Blacklick, OH to handle emergency and nonemergency calls. You will verify locations, collect caller details, and relay information to dispatch teams while following established scripts and procedures.

Ideal candidates have strong listening skills, precise typing, and clear verbal communication. Training, background checks, and ongoing certifications are part of the role, with shifts potentially including nights and weekends.