Emergency Call Taker — Critical Public Safety Dispatch

National Public Safety Careers; Euclid (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking a 911 call taker in Euclid, OH. You will handle calls, verify locations, and enter details into dispatch software, ensuring accurate information flows to responders.

The role requires strong listening and communication skills, plus the ability to follow structured procedures. Responsibilities include handling both emergency and nonemergency lines, maintaining caller privacy, and meeting agency-specific qualifications and background checks.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service or call-taking is helpful; some vacancies accept beginners.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information to the dispatch function promptly.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only after training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Education

High school diploma

Tools

Call-dispatch software

Job description

National Public Safety Careers is seeking a 911 call taker in Euclid, OH. You will handle calls, verify locations, and enter details into dispatch software, ensuring accurate information flows to responders.

The role requires strong listening and communication skills, plus the ability to follow structured procedures. Responsibilities include handling both emergency and nonemergency lines, maintaining caller privacy, and meeting agency-specific qualifications and background checks.