Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Stowe (VT); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking a call taker to answer incoming emergency and nonemergency lines, verify incident locations, and collect accurate caller information. You will use approved questions to determine urgency and enter details into dispatch software, ensuring timely forwarding of information to dispatch units.

Successful candidates will follow structured procedures, demonstrate strong listening and verbal communication, and utilize language-access resources when needed during

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking a call taker to answer incoming emergency and nonemergency lines, verify incident locations, and collect accurate caller information. You will use approved questions to determine urgency and enter details into dispatch software, ensuring timely forwarding of information to dispatch units.

Successful candidates will follow structured procedures, demonstrate strong listening and verbal communication, and utilize language-access resources when needed during