911 Call Taker (Emergency Dispatch) - 24/7 Shifts

Public Safety Dispatch Network; Robertsville (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Robertsville, MO seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, log details, and relay information to dispatch teams.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. Candidates typically have a high school diploma or equivalent; prior customer service or call-center experience is helpful, though some vacancies accept applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call-center experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Robertsville, MO seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, log details, and relay information to dispatch teams.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. Candidates typically have a high school diploma or equivalent; prior customer service or call-center experience is helpful, though some vacancies accept applicants without dispatch experience.