911 Call Taker: Emergency Communications Operator

Public Safety Dispatch Network; Jefferson City (MO); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continued training

Job summary

Public Safety Dispatch Network in Jefferson City is seeking 911 Call Takers to greet distressed callers, extract essential information, and document details for dispatch personnel. The role may involve shifts, nights, weekends, holidays, and overtime.

Training and certifications will be provided; a high school diploma or equivalent is commonly required. You will use call-processing software, maintain privacy, and follow structured procedures to support emergency responders.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and meet agency assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Protect caller privacy and confidential incident information.

Skills

Active listening

Typing

Verbal communication

Attention to detail

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Jefferson City is seeking 911 Call Takers to greet distressed callers, extract essential information, and document details for dispatch personnel. The role may involve shifts, nights, weekends, holidays, and overtime.

Training and certifications will be provided; a high school diploma or equivalent is commonly required. You will use call-processing software, maintain privacy, and follow structured procedures to support emergency responders.