Emergency Call Taker (24/7) — Life-Saving Dispatch

Regional 911 Intake Solutions; Platte City (MO); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Continuing training

Job summary

Regional 911 Intake Solutions in Platte City, MO seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details for dispatch teams.

Ideal candidates show strong listening, precise typing, and clear, calm communication. Background checks and training are part of the hiring process, with varied shifts and 24/7 operations possible.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Required assessments and background checks are determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Clear verbal communication

Telephone etiquette

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Platte City, MO seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details for dispatch teams.

Ideal candidates show strong listening, precise typing, and clear, calm communication. Background checks and training are part of the hiring process, with varied shifts and 24/7 operations possible.