Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Gravois Mills (MO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Gravois Mills, MO seeks an experienced 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

You will use approved questions to assess urgency, enter data into systems, and forward information to the correct team. Strong listening and typing skills are essential for accurate, efficient service.

Qualifications

• High school diploma or equivalent required. Relevant customer service or public safety experience helpful but not mandatory.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and the ability to follow structured procedures are critical.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Use approved questions to identify urgency and nature of the incident.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only as trained and certified.

Skills

Listening skills

Accurate typing

Clear verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Gravois Mills, MO seeks an experienced 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

You will use approved questions to assess urgency, enter data into systems, and forward information to the correct team. Strong listening and typing skills are essential for accurate, efficient service.