911 Call Taker — Critical Public Safety Support

Regional 911 Intake Solutions; Caulfield (MO); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Caulfield, MO, is seeking qualified 911 Call Takers to handle emergency and nonemergency calls, verify locations and contact details, and document information in dispatch software.

Successful applicants will complete required call-taking training, meet background checks, and obtain certifications within required timeframes. Shift work, including nights and weekends, may apply.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing

Verbal communication

Dispatch software

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions in Caulfield, MO, is seeking qualified 911 Call Takers to handle emergency and nonemergency calls, verify locations and contact details, and document information in dispatch software.

Successful applicants will complete required call-taking training, meet background checks, and obtain certifications within required timeframes. Shift work, including nights and weekends, may apply.