Emergency Call Taker — Calm, Precise Dispatcher (24/7)

Regional 911 Intake Solutions; City of Kingston (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Regional 911 Intake Solutions in Kingston, NY is seeking 911 Call Takers to handle emergency and nonemergency lines. You will confirm location, collect callback information, and enter details into dispatch software.

You will follow structured questions to assess urgency and provide pre-arrival instructions during training. Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Kingston, NY is seeking 911 Call Takers to handle emergency and nonemergency lines. You will confirm location, collect callback information, and enter details into dispatch software.

You will follow structured questions to assess urgency and provide pre-arrival instructions during training. Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.