Emergency Call Taker: 24/7 Frontline Dispatcher

Regional 911 Intake Solutions; Town of Champlain (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Champlain, NY seeks a 911 Call Taker to answer emergency lines, verify locations, and log information into dispatch software. You will coordinate with responders and help callers remain calm while following established procedures.

Candidates should have a high school diploma or equivalent; prior customer service is helpful, though some vacancies may accept applicants without dispatch experience. Training is provided.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or public-facing experience helpful.
• Dispatch experience not always required.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the dispatch function.
• Provide calm guidance and pre-arrival instructions within training.
• Utilize language-access and accessibility resources when needed.

Skills

Active listening

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Champlain, NY seeks a 911 Call Taker to answer emergency lines, verify locations, and log information into dispatch software. You will coordinate with responders and help callers remain calm while following established procedures.

Candidates should have a high school diploma or equivalent; prior customer service is helpful, though some vacancies may accept applicants without dispatch experience. Training is provided.