Emergency Call Taker (24/7) — Launch a Public Safety Career

Regional 911 Intake Solutions; Syracuse (OH); On-site; USD 34,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Syracuse, OH seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details using approved dispatch software.

Training and certification govern pre-arrival instructions and communications. Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, and the ability to follow structured procedures.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening and typing skills required.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural following

Education

High School Diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Syracuse, OH seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details using approved dispatch software.

Training and certification govern pre-arrival instructions and communications. Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, and the ability to follow structured procedures.