Emergency Call Taker - 24/7 Critical Response

Public Safety Dispatch Network; Decatur (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Training opportunities

Job summary

Public Safety Dispatch Network in Decatur, GA seeks a 911 Call Taker to answer emergency and nonemergency lines, verify locations, and document details for dispatch coordination. The role involves following scripted questions and using trained processes to triage calls.

The position requires strong listening, accurate typing, and clear verbal communication, with on-the-job training and certifications provided. Shifts may include nights and weekends depending on staffing needs.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening and typing skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Clear communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Decatur, GA seeks a 911 Call Taker to answer emergency and nonemergency lines, verify locations, and document details for dispatch coordination. The role involves following scripted questions and using trained processes to triage calls.

The position requires strong listening, accurate typing, and clear verbal communication, with on-the-job training and certifications provided. Shifts may include nights and weekends depending on staffing needs.