Emergency Call Taker: Begin a Critical Public Safety Role

Public Safety Dispatch Network; Statesville (NC); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Public Safety Dispatch Network in Statesville, NC is seeking 911 Call Takers to listen carefully, verify locations, and document details for responders. These roles may involve rotating shifts and working in a high-stakes environment.

You will answer emergency and nonemergency lines, enter data into dispatch systems, and forward information promptly. A high school diploma and customer-service background help you succeed; training and certifications will follow.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience preferred.
• Ability to follow structured procedures and maintain accuracy.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller's callback details.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing

Verbal communication

Formation

High school diploma or equivalent

Outils

Dispatch software

Call-processing software

Description du poste

Public Safety Dispatch Network in Statesville, NC is seeking 911 Call Takers to listen carefully, verify locations, and document details for responders. These roles may involve rotating shifts and working in a high-stakes environment.

You will answer emergency and nonemergency lines, enter data into dispatch systems, and forward information promptly. A high school diploma and customer-service background help you succeed; training and certifications will follow.