911 Call Taker: Critical Public Safety Support

Public Safety Dispatch Network; Tillery (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Tillery, NC is seeking a dedicated 911 Call Taker to be the first point of contact for emergencies, gathering essential details and guiding callers through initial steps.

You will work within a structured protocol, document information in dispatch software, and coordinate with responders while maintaining calm communication and confidentiality. Training and certifications are provided.

Qualifications

• Strong listening comprehension and accurate data-entry skills.
• Ability to follow structured procedures and call-handling protocols.
• Excellent verbal communication under stress.

Responsibilities

• Answer incoming emergency calls and assigned lines
• Confirm incident location and caller contact details
• Ask focused questions to determine urgency
• Enter information into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Provide pre-arrival instructions as trained

Skills

Listening comprehension

Typing speed

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Tillery, NC is seeking a dedicated 911 Call Taker to be the first point of contact for emergencies, gathering essential details and guiding callers through initial steps.

You will work within a structured protocol, document information in dispatch software, and coordinate with responders while maintaining calm communication and confidentiality. Training and certifications are provided.