911 Call Taker — Emergency Communications Specialist

Public Safety Dispatch Network; Pisgah Forest (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Pisgah Forest, NC seeks a dedicated 911 Call Taker to respond to emergencies. You will listen to callers, confirm locations, collect essential information, and document details for responders using approved procedures.

Positions may require rotating shifts, weekends, nights, and overtime. Requires a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training and certifications follow selection.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Pisgah Forest, NC seeks a dedicated 911 Call Taker to respond to emergencies. You will listen to callers, confirm locations, collect essential information, and document details for responders using approved procedures.

Positions may require rotating shifts, weekends, nights, and overtime. Requires a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training and certifications follow selection.