911 Call Taker — Begin a Public Safety Dispatch Career

Public Safety Dispatch Network; Morrisville (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Morrisville, NC is hiring 911 Call Takers to listen, assess, and document critical information from callers reporting emergencies. You will ask focused questions, confirm locations, and relay details to responders.

The role spans call-taking duties with potential training for dispatch, requires a high school diploma, and emphasizes composure, accuracy, and clear communication under pressure. Work schedules and certifications are determined by the hiring agency.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, typing, and verbal communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Morrisville, NC is hiring 911 Call Takers to listen, assess, and document critical information from callers reporting emergencies. You will ask focused questions, confirm locations, and relay details to responders.

The role spans call-taking duties with potential training for dispatch, requires a high school diploma, and emphasizes composure, accuracy, and clear communication under pressure. Work schedules and certifications are determined by the hiring agency.