Critical 911 Call Taker: Start a Public Safety Career

Public Safety Dispatch Network; Hiddenite (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Hiddenite, North Carolina. You will be the first point of contact for emergency callers, asking focused questions, confirming locations, and documenting details for responders.

The role emphasizes listening, accurate typing, clear verbal communication, and following structured procedures. Prior dispatch experience helps, but some vacancies may accept applicants without prior dispatch work.

Qualifications

• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.
• Background checks and assessments are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Hiddenite, North Carolina. You will be the first point of contact for emergency callers, asking focused questions, confirming locations, and documenting details for responders.

The role emphasizes listening, accurate typing, clear verbal communication, and following structured procedures. Prior dispatch experience helps, but some vacancies may accept applicants without prior dispatch work.