911 Call Taker — Crucial Public Safety Operator

Public Safety Dispatch Network; Green Mountain (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Green Mountain, NC is seeking 911 Call Takers to answer and document emergency calls. You will confirm locations, collect caller information, and enter data into dispatch software to support responders.

Applicants should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures. Some vacancies may require specific certifications or training.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful but not always required.
• Ability to listen actively, type accurately, communicate clearly, and follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Enter information into dispatch software accurately.
• Forward incident details to appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Green Mountain, NC is seeking 911 Call Takers to answer and document emergency calls. You will confirm locations, collect caller information, and enter data into dispatch software to support responders.

Applicants should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures. Some vacancies may require specific certifications or training.