Emergency 911 Call Taker: Be the First to Help

Public Safety Dispatch Network; Sanborn (IA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Retirement contributions

Résumé du poste

The Public Safety Dispatch Network is seeking a dedicated 911 Call Taker in Sanborn, IA to listen, assess emergencies, and document details for responders. This role may involve rotating shifts and working in a 24/7 communications center to ensure accurate incident information flows to the dispatch team.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening

Typing

Verbal communication

Formation

High school diploma or GED

Description du poste

The Public Safety Dispatch Network is seeking a dedicated 911 Call Taker in Sanborn, IA to listen, assess emergencies, and document details for responders. This role may involve rotating shifts and working in a 24/7 communications center to ensure accurate incident information flows to the dispatch team.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.