911 Call Taker — Essential Emergency Communications

Public Safety Dispatch Network; New Hampton (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in New Hampton, MO, seeks 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, and document information for rapid response.

Positions may require rotating shifts and certifications; training is provided. Strong listening, typing, and verbal communication are essential as you support critical public safety operations.

Qualifications

• High school diploma or GED required or equivalent.
• Prior customer service or call-center experience helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in New Hampton, MO, seeks 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, and document information for rapid response.

Positions may require rotating shifts and certifications; training is provided. Strong listening, typing, and verbal communication are essential as you support critical public safety operations.