Emergency Call Taker: Be the Calm in Crisis (24/7 Role)

Regional 911 Intake Solutions; Godfrey (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Godfrey, IL is seeking qualified 911 Call Takers to join a busy emergency communications center. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch functions.

The role requires a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help.
• Strong listening, accurate typing, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Godfrey, IL is seeking qualified 911 Call Takers to join a busy emergency communications center. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch functions.

The role requires a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.