911 Call Taker – Calm, Precise Communicator (Rotating Shifts)

Regional 911 Intake Solutions; Winslow (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Winslow, IL seeks qualified 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for responders, with some centers separating call taking from radio dispatch.

Candidates typically have a high school diploma; prior customer service or phone support helps. Training and certification are required; ability to follow structured procedures and handle stressful calls is essential.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Clear communication

Typing

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions in Winslow, IL seeks qualified 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for responders, with some centers separating call taking from radio dispatch.

Candidates typically have a high school diploma; prior customer service or phone support helps. Training and certification are required; ability to follow structured procedures and handle stressful calls is essential.