Emergency Call Taker — Be the Calm in Crisis (24/7 Frontline)

Public Safety Dispatch Network; Roanoke (VA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for response teams. The role emphasizes accurate data entry, concise questioning, and prompt information forwarding to dispatch functions.

Candidates should possess strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required training and certifications.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for response teams. The role emphasizes accurate data entry, concise questioning, and prompt information forwarding to dispatch functions.

Candidates should possess strong listening, typing, and communication skills, with the ability to follow structured procedures and complete required training and certifications.