Emergency Call Taker — 24/7 Public Safety Dispatch

Public Safety Dispatch Network; Orlando (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks dedicated 911 Call Takers to respond to emergencies, gather essential information, and document details for dispatch teams. The role involves operating call-processing systems, asking focused questions, and ensuring caller privacy while providing calm, accurate information.

Applicants should have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent; customer service or public safety experience may help.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Candidates must be able to follow structured procedures and pass assessments set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks dedicated 911 Call Takers to respond to emergencies, gather essential information, and document details for dispatch teams. The role involves operating call-processing systems, asking focused questions, and ensuring caller privacy while providing calm, accurate information.

Applicants should have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.