Emergency 911 Call Taker — Frontline Dispatcher

Public Safety Dispatch Network; Town of Hawthorne (WI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks a focused 911 Call Taker to answer emergency calls, verify incident locations, and collect caller information. You will follow structured questions to assess urgency and accurately enter data into dispatch systems.

Responsibilities include relaying information to appropriate teams, guiding callers with predefined instructions, and utilizing language-access resources as needed to support safe outcomes.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are required.
• Clear verbal communication and the ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network seeks a focused 911 Call Taker to answer emergency calls, verify incident locations, and collect caller information. You will follow structured questions to assess urgency and accurately enter data into dispatch systems.

Responsibilities include relaying information to appropriate teams, guiding callers with predefined instructions, and utilizing language-access resources as needed to support safe outcomes.