Emergency Call Taker – 24/7 Public Safety

Public Safety Dispatch Network; Columbia (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm where help is needed, and document information for responders.

Duties may span call-taking and dispatch, with training and certification required. Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm where help is needed, and document information for responders.

Duties may span call-taking and dispatch, with training and certification required. Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential.