Emergency 911 Call Taker — 24/7 Shifts, Training Provided

Public Safety Dispatch Network; Charlotte (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking skilled 911 Call Takers to handle emergency and nonemergency calls with precision and care. You will gather critical information, guide callers, and document details in dispatch software while maintaining composure under pressure.

The role involves working in a fast-paced environment where accuracy, listening skills, and clear communication are essential. Training and certifications are provided to ensure safe and effective pre-arrival instructions and

Qualifications

• High school diploma or equivalent required or accepted.
• Customer service, telephone support, or public safety experience is helpful but not required.
• Ability to follow structured procedures and remain calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking skilled 911 Call Takers to handle emergency and nonemergency calls with precision and care. You will gather critical information, guide callers, and document details in dispatch software while maintaining composure under pressure.

The role involves working in a fast-paced environment where accuracy, listening skills, and clear communication are essential. Training and certifications are provided to ensure safe and effective pre-arrival instructions and