911 Call Taker: Frontline Public Safety Dispatcher

Public Safety Dispatch Network; Minneapolis (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency calls, verify incident locations, and relay information to dispatch teams. You'll follow structured questions and use dispatch software to capture accurate data and guide responders—critical work supporting public safety.

Candidates should have strong listening, typing, and communication skills, with the ability to follow procedures.

Qualifications

• High school diploma or equivalent required; customer service or call-taking experience preferred.
• Ability to listen carefully, type accurately, and follow structured procedures reliably.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm location and callback information and document details.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency calls, verify incident locations, and relay information to dispatch teams. You'll follow structured questions and use dispatch software to capture accurate data and guide responders—critical work supporting public safety.

Candidates should have strong listening, typing, and communication skills, with the ability to follow procedures.