911 Call Taker – 24/7 Public Safety Support & Training

Public Safety Dispatch Network; Sardis (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

Public Safety Dispatch Network is seeking a 911 Call Taker to handle emergency and non-emergency lines with focused questioning, accurate data entry, and clear communication. The role supports coordination of responders by documenting critical details and ensuring dispatch readiness.

Applicants typically have a high school diploma and strong listening, typing, and procedural follow-through. Training and certification requirements vary by agency, with opportunities for shift work and ongoing

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills required.
• Assessments determined by hiring agency.

Responsibilities

• Answer emergency and non-emergency calls
• Confirm incident location and caller details
• Identify urgency using approved questions
• Enter data into call-processing software
• Forward information to dispatch
• Provide pre-arrival instructions within training

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking a 911 Call Taker to handle emergency and non-emergency lines with focused questioning, accurate data entry, and clear communication. The role supports coordination of responders by documenting critical details and ensuring dispatch readiness.

Applicants typically have a high school diploma and strong listening, typing, and procedural follow-through. Training and certification requirements vary by agency, with opportunities for shift work and ongoing