24/7 911 Call Taker — Calm, Critical First-Responder Support

National Public Safety Careers; Bim (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking experienced 911 Call Takers for opportunities in Bim, WV. Responsibilities include handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems.

Successful candidates typically have a high school diploma and strong listening and typing skills. Training and background checks are required; shifts may include nights, weekends, and overtime as needed.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or telephone support experience helpful; dispatch experience not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide pre-arrival instructions within training and certification

Skills

Active listening

Typing speed

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking experienced 911 Call Takers for opportunities in Bim, WV. Responsibilities include handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems.

Successful candidates typically have a high school diploma and strong listening and typing skills. Training and background checks are required; shifts may include nights, weekends, and overtime as needed.