Emergency Call Taker - 24/7 Dispatch Support

National Public Safety Careers; Eleanor (WV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Eleanor, WV. You will listen to callers, confirm locations, and document information for dispatch to coordinate emergency responses. Positions may require rotating shifts and compliance with training standards.

Responsibilities include answering calls and entering data into dispatch systems, ensuring accuracy and timeliness for responders. A high school diploma and strong communication skills are required; background checks and

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Following procedures

Customer service

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for Eleanor, WV. You will listen to callers, confirm locations, and document information for dispatch to coordinate emergency responses. Positions may require rotating shifts and compliance with training standards.

Responsibilities include answering calls and entering data into dispatch systems, ensuring accuracy and timeliness for responders. A high school diploma and strong communication skills are required; background checks and