911 Call Taker - 24/7 Emergency Communications

Public Safety Dispatch Network; Evans (WV); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Evans, WV seeks a 911 Call Taker to handle incoming emergency and nonemergency lines, verify locations, and enter precise data into dispatch software. Training precedes independent work, with emphasis on caller privacy and accurate information capture.

Successful candidates will have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Background checks and certifications may be required.

Qualifikationen

• Strong listening comprehension required.
• Accurate typing and clear verbal communication.
• Ability to follow structured procedures.
• Customer service or dispatch experience may be helpful.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance within training and certification limits.

Kenntnisse

Active listening

Typing accuracy

Verbal communication

Follow structured procedures

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Public Safety Dispatch Network in Evans, WV seeks a 911 Call Taker to handle incoming emergency and nonemergency lines, verify locations, and enter precise data into dispatch software. Training precedes independent work, with emphasis on caller privacy and accurate information capture.

Successful candidates will have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Background checks and certifications may be required.