Emergency Call Taker (24/7) – Public Safety Support

Regional 911 Intake Solutions; Ovett (MS); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Ovett, MS is seeking 911 Call Takers to greet callers, collect essential information, and document details for dispatch coordination. The role supports 24/7 operations and requires calm, precise communication under pressure.

Successful candidates will demonstrate strong listening skills, accurate typing, and the ability to follow scripted questions. Training and certifications are provided, and shifts may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Ovett, MS is seeking 911 Call Takers to greet callers, collect essential information, and document details for dispatch coordination. The role supports 24/7 operations and requires calm, precise communication under pressure.

Successful candidates will demonstrate strong listening skills, accurate typing, and the ability to follow scripted questions. Training and certifications are provided, and shifts may include nights, weekends, holidays, and overtime.