911 Call Taker: Quick-Thinking Emergency Communicator

Regional 911 Intake Solutions; Darling (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Darling, MS seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, confirm locations and responses, and document critical information for dispatch teams.

Ideal candidates will have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required, with shifts including nights, weekends, and overtime as needed.

Qualifications

• High school diploma or equivalent required; relevant dispatch/customer service experience is helpful.
• Assessments and minimum scores are set by the hiring agency.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information accurately.
• Use approved questions to identify nature and urgency of the situation.
• Enter precise details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Darling, MS seeks dedicated 911 Call Takers to handle emergency and nonemergency calls, confirm locations and responses, and document critical information for dispatch teams.

Ideal candidates will have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are required, with shifts including nights, weekends, and overtime as needed.