911 Call Taker — Vital Public Safety Role (24/7)

Regional 911 Intake Solutions; Vaiden (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Vaiden, MS to handle emergencies via phone, verify locations, and document incident details for dispatch teams.

Responsibilities include processing information accurately, supporting dispatch with timely updates, and maintaining clear communication with callers while following established protocols and training requirements.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension is essential.
• Accurate typing and clear verbal communication needed.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Vaiden, MS to handle emergencies via phone, verify locations, and document incident details for dispatch teams.

Responsibilities include processing information accurately, supporting dispatch with timely updates, and maintaining clear communication with callers while following established protocols and training requirements.