Emergency 911 Call Taker - Start a Critical Career

Regional 911 Intake Solutions; Terry (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions in Terry, MS seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch teams. You will work within structured procedures and use approved tools to relay timely information to responders.

The role requires strong listening, accurate typing, and clear communication. Training, certifications, and the ability to work rotating shifts may be required depending on staffing needs.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or public safety experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Headset

Job description

Regional 911 Intake Solutions in Terry, MS seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch teams. You will work within structured procedures and use approved tools to relay timely information to responders.

The role requires strong listening, accurate typing, and clear communication. Training, certifications, and the ability to work rotating shifts may be required depending on staffing needs.