Emergency Call Taker — 24/7 Shifts, Training & Benefits

National Public Safety Careers; Verona (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Verona, Illinois. Call Takers are the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

This role may involve rotating shifts, training, and meeting eligibility checks; candidates should have a high school diploma, good listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer emergency and nonemergency calls.
• Confirm incident location and caller callback details.
• Use approved questions to assess nature and urgency of incidents.
• Enter accurate information into call-processing or dispatch software.
• Forward incident details to the appropriate dispatch function promptly.
• Assist distressed callers with essential instructions within training.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Verona, Illinois. Call Takers are the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders.

This role may involve rotating shifts, training, and meeting eligibility checks; candidates should have a high school diploma, good listening and typing skills, and the ability to follow structured procedures.