911 Call Taker: Public Safety Support Specialist

National Public Safety Careers; Town of Verona (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for Verona, NY. You will handle emergency and nonemergency lines, verify incident details, and enter data into dispatch software while following established procedures. Strong listening, typing, and clear communication are essential to support responders and the public.

Training, certifications, and background checks apply; position may require rotating shifts and quick decision-making in high-pressure situations.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for Verona, NY. You will handle emergency and nonemergency lines, verify incident details, and enter data into dispatch software while following established procedures. Strong listening, typing, and clear communication are essential to support responders and the public.

Training, certifications, and background checks apply; position may require rotating shifts and quick decision-making in high-pressure situations.