Emergency Call Taker — 24/7 Dispatch & Support

National Public Safety Careers; Matherville (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Matherville, IL. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for prompt dispatch.

Training and certifications are required, with potential additional screenings by the hiring agency. Applicants typically need a high school diploma; prior dispatch experience is helpful but not always required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Experience in dispatch is preferred, but some vacancies accept applicants without prior dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Matherville, IL. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for prompt dispatch.

Training and certifications are required, with potential additional screenings by the hiring agency. Applicants typically need a high school diploma; prior dispatch experience is helpful but not always required.