911 Call Taker (24/7) — Start a Critical Response Career

National Public Safety Careers; Wyanet (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Wyanet, IL. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch. Training and certifications are required to perform duties effectively.

Applicants typically have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Shifts may include nights, weekends, and overtime, depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Wyanet, IL. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch. Training and certifications are required to perform duties effectively.

Applicants typically have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Shifts may include nights, weekends, and overtime, depending on staffing needs.