911 Call Taker & Emergency Dispatcher — Flexible Shifts

Regional 911 Intake Solutions; Quincy (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Quincy, IN seeks 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, verify locations, and document details for responders.

This role requires a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certification are provided, with varying shifts and potential overtime.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful.
• Ability to pass assessments and background checks.
• Strong listening and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback details.
• Use standardized questions to assess urgency.
• Enter details into call-processing/dispatch software.
• Forward incident information to the appropriate dispatch function.
• Guide callers with essential instructions when safe.
• Utilize language-access resources when needed.
• Complete required training and certifications.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High School Diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Quincy, IN seeks 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, verify locations, and document details for responders.

This role requires a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certification are provided, with varying shifts and potential overtime.