Emergency Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Mackey (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Mackey, IN is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and relay information to dispatch. You will use approved questions, document accurately in dispatch software, and follow structured procedures while maintaining caller privacy.

Training and certifications are required, and shifts may include nights, weekends, and overtime. Strong listening, typing speed, clear communication, and the ability to work under pressure

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and data-entry accuracy.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and certifications may be required by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm location, caller details, and urgency.
• Enter information into call-processing or dispatch software.
• Forward incident data to the appropriate dispatch function promptly.
• Maintain caller privacy and provide pre-arrival instructions when authorized.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Mackey, IN is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and relay information to dispatch. You will use approved questions, document accurately in dispatch software, and follow structured procedures while maintaining caller privacy.

Training and certifications are required, and shifts may include nights, weekends, and overtime. Strong listening, typing speed, clear communication, and the ability to work under pressure