Emergency 911 Call Taker - Frontline Dispatcher (24/7)

Regional 911 Intake Solutions; Idaville (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is hiring for 911 Call Taker positions in Idaville, Indiana. Takers will handle incoming emergency and nonemergency lines, verify incident locations, and enter data into dispatch software, ensuring accurate information is relayed to the appropriate teams.

Training and certification are required before performing pre-arrival instructions. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma

Job description

Regional 911 Intake Solutions is hiring for 911 Call Taker positions in Idaville, Indiana. Takers will handle incoming emergency and nonemergency lines, verify incident locations, and enter data into dispatch software, ensuring accurate information is relayed to the appropriate teams.

Training and certification are required before performing pre-arrival instructions. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to