Emergency Call Taker: 24/7 Public Safety Role

Regional 911 Intake Solutions; Union Mills (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Union Mills, IN seeks 911 Call Takers who speak clearly, listen actively, and follow structured procedures to help callers in emergencies. Duties include taking calls, confirming locations, and entering data into dispatch systems.

Applicants typically have a high school diploma or equivalent and must pass background checks and training; some vacancies allow applicants without prior dispatch experience. Shifts may include nights, weekends, and overtime as needed.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening, typing, and verbal communication skills essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with appropriate pre-arrival instructions within training.
• Adhere to language-access and accessibility resources when needed.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing speed

Communication skills

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Union Mills, IN seeks 911 Call Takers who speak clearly, listen actively, and follow structured procedures to help callers in emergencies. Duties include taking calls, confirming locations, and entering data into dispatch systems.

Applicants typically have a high school diploma or equivalent and must pass background checks and training; some vacancies allow applicants without prior dispatch experience. Shifts may include nights, weekends, and overtime as needed.